01
Preparation and shipping
For in-stock products, shipping takes place within two business days of receipt of payment.
Delivery and tracking
Your ToyBoard, delivered right to your door.
Package preparation, shipping and tracking: find useful information for your order.
Two steps, two timeframes.
The departure of the package and its arrival are not the same thing.
02
Routing
Delivery times depend on the carrier and your destination. You will receive a tracking number by email.
Tracked delivery.
We ship with DPD in particular. DHL or La Poste may also deliver depending on the destination and the order.
Metropolitan France
Shipping is free within mainland France.
Other destinations
Fees and any applicable taxes depend on the address and the order. The applicable amount is indicated before confirmation.
Pickup and special orders.
Logistics are handled by FMS. Some purchases require different preparation.
In-store pickup
Pickup is available at the FMS premises in Soorts-Hossegor. Please wait for confirmation that your order is ready and check the procedures with the team before coming.
Customization and availability
A custom product or one that is not immediately available requires additional time. The delivery page states up to 45 days after the files have been approved for customization; please specify the timeline for your project.
A package to track or a question?
Use the tracking information sent by email. If you need help, contact the team with your order number.
