Right of Withdrawal

In accordance with applicable consumer protection laws, consumers have the right to withdraw from their purchase within fourteen (14) days from the date of receiving their order, without having to provide any reason and without incurring any costs other than those provided by law.

To exercise this right, please contact us at: contact@toyboard.com.

You then have fourteen (14) days from notifying us of your decision to withdraw to return the products.

Return Conditions

Returned items must be sent back in a condition that allows them to be resold. Customers may handle and inspect the product to the extent necessary to establish its nature, characteristics, and proper functioning, as they would in a physical store.

Products must be returned in their original packaging.

Proof of purchase may be requested to facilitate the processing of your return.

Returns should be sent to:

FMS - La Dyade
48 rue des vanniers
Z.A. Péderbert
40150 Soorts-Hossegor
France

No return can be processed without prior authorization requested via contact@toyboard.com.

Return Shipping Costs

When exercising the statutory right of withdrawal, return shipping costs are the responsibility of the customer, unless otherwise stated at the time of purchase or where the return results from an error attributable to ToyBoard.

No restocking fees will be charged.

Defective, Damaged or Incorrect Products

Please inspect your order upon receipt.

If a product is defective, damaged, or does not match the item ordered, please contact us as soon as possible at contact@toyboard.com so that we can assess the issue and provide an appropriate solution (replacement, repair, refund, or any other remedy required by applicable law).

Exchanges

If you would like a different item, we recommend placing a new order once the return of the original item has been accepted and processed.

Refunds

Once we have received and inspected the returned products, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued using the same payment method used for the original purchase, unless you expressly agree to a different method.

The refund will be processed no later than fourteen (14) days from the date on which we are informed of your decision to withdraw. However, we may withhold reimbursement until we have received the returned goods or until you provide proof that the goods have been shipped back, whichever occurs first.

For any questions regarding returns or refunds, please contact us at contact@toyboard.com.